Q: Do you have printed wearables catalogs?
A: Yes we do. You can request one here.                   

Q: Can I buy something without getting it embroidered or screen printed?
A: Certainly. We offer blanks as well as items that can be embellished with your custom

Q: Do you have minimum quantity requirements?
A: We try to accommodate most orders, both large and small. In some cases your order may take a bit longer because we will combine it with another for items coming from the same wholesaler to ensure we do not have to charge extra for a smaller order.

Q: Do your prices include the embroidery?
A: Our prices do include the cost of the embroidering a left chest design.

Q: Do you have an approval process for an embroidered logo or lettering?
A: Yes, every design or logo is produced than sent to the customer via e-mail, fax or mail for their approval. Ideally e-mail is our first choice because it is quick and provides a color reproduction of the design.

Q: What is the process if I place an order for embroidery with a custom logo?
A:

1. Email to greatservice@atlaticstitches.bm or Fax to 293-2339. Email jpeg artwork to greatservice@atlaticstitches.bm

2. We will verify the request and quote a price.

3. Once approved we will order the garments, which will take approximately 5-7 days.

4. The digitizer will create the embroidery file

5. Once received, the embroidery file will be sewn and emailed for customer approval.

6. Once approved, the garments will be embroidered.

7. Once completed an email will be sent to customer informing them that product is ready for collection or delivery

The entire process will take 7-10 business days. Larger order may take longer and smaller order may be shorter.

Q: What types of embroidery do you offer?
A: There are three main types of embroidery you can order –

1) Custom logo, requiring digitizing

2) Stock design with lettering (or just lettering) and

3) Monogramming.

Q: What types of items can be embroidered?
A: Most things can be embroidered. The rule of thumb is that we must be able to get the item onto the embroidery machine. In some cases, where an item is too thick or cumbersome to fit into a traditional hoop, we use other methods to get the item on the machine. Traditional items that are embroidered are: clothing, bags, caps and hats.

Q: Do I have to buy the items I want embroidered from you?
A: No, we service many customers who supply their own goods and we provide only the embroidery service.

Q: How is your embroidery priced?
A: Our embroidery service pricing is based on a flat rate under the assumption that most left chest design have about 8000 or less stitches. The higher the number of items being done at one time, the lower the price per stitch-out.

Q: Do you have a setup fee for logos?
A: If the logo is text ONLY there is a minimum $75 set up fee per design. If the logo includes simple shapes in addition to text the charge is $100 per design. If the design is complex and detailed the charge is $150 per design.

Q: Do you have a setup fee for just lettering?
A: If the complexity of the lettering is simple and the design does not require us to email a sample, we do not charge a setup fee. If the lettering requires editing or approval, then we charge a $25 set-up fee.

Q: Do you have a setup fee for using a stock design and lettering?
A: Yes, we charge $45 for setting up a design or logo using a stock design and lettering.

T-Shirt Printing (T-Jet)

Q: What types of items can be printed?
A: Almost all flat cloth based items can be printed using the T-jet Printer.

Q: How is your T-Jet Printing priced?
A: Pricing depends on the item color, imprint size and imprint color.

Q: What type of artwork do you need for T-Jet printing?
A: The General Rule of Thumb is: The cleaner the artwork, the better for the final output. We do have artists available to reproduce hand drawings, but our preference is to have camera-ready artwork. Camera-ready refers to an image that has a vector format in 300 dpi (dots per inch). The most common vector files are from Corel Draw (cdr), Adobe Illustrator (ai) and Photoshop (eps). Other image files such as gif, jpg, jpeg, bmp or tiff can also be used but will require our artist to make adjustments to ensure the best screen printed image possible and result in additional charges.

Q: What is the process for ordering T-Jet printed shirts?

A:

1. Email or Fax the order and the artwork in vectored format, (ai or eps) to Atlantic Stitches

2. We will verify the request and quote a price.

3. Once approved we will order the garments (if necessary), which will take approximately 5-7 days.

4. The artwork will be verified and emailed to customer for approval if necessary.

6. Once all garments are ready we will begin the job.

7. Once completed an email will be sent to customer informing them that product is ready for collection or delivery.

The entire process will take 7-10 business days. Larger order may take longer and smaller order may be shorter.

Promotional Products

Q: How do I order Promotional Products?
A: There are 3 ways to place your order

1.       Email your order to greatservice@atlanticstitches.bm

2.       Fax your order to 293-2339

3.       Call your in your order 293-6627

Q: What are my payment options?
A: Check, cash or Company purchase orders. Credit/Debit cards are not accepted.

Q: What are my delivery options?
A: For a small fee, $20, we will deliver all goods anywhere on the island. Of course customers are more than welcome to come by our location at Knapton Hill, Smith’s Parish to collect their orders personally.

Q: What about product lead times?
A: Lead (production) time varies by product. If you require your product by a certain date, please email or call for confirmation and allow additional time for shipping.

Q : How do I submit my artwork?
A : You can submit artwork digitally as per the guidelines listed in the Artwork Guidelines section. You can also send your artwork through the mail or we can create a design or image for you.  

Q : What is a set-up charge?
A : A set-up charge is the cost to prepare the plate for imprinting your order. Set-up charges vary by product/vendor.
 

Q : What do I do if I want to cancel my order?
A : Simply call us at 293-6627. Customers who cancel orders will be billed for all charges incurred up to the date of cancellation.
 

Q : What is your policy on Over-runs and under-runs?
A : We reserve the right to ship and bill for 10% over or under the ordered amount on custom imprinted merchandise.
 

Q : How do I use promotional products?
A :

Thank current or new customers

Giveaways for open houses or grand openings

Support Fundraising

Start a safety program

Encourage new sales leads

Provide goodwill gestures

Notify people of your new address and phone number

Promote an upcoming sale

Implements a sales incentive program

Give as holiday gifts

Showcase your company’s logo at trade shows

Business meetings or community events

Reward Employees

Company celebrations

Job Fairs/Recruiting

Anniversaries

Community events

Training

Advertising

Motivation

Orientation and anything else you can think of!
 

Q : Who uses promotional products?
A :

Banks

Schools

Hospitals/Clinics

Realtors

Churches

Small Businesses

Large Businesses

Non profit organizations

Contractors

Sales Reps

Construction Companies

Government Organizations

Auto Dealers

Restaurants

Insurance Agencies and more!

 Q: What is the process for ordering Promotional Products?
 A: CALL US to help you with your requirements, that's what we're here for!

1.       We can send you images and product details of the items for you to consider.

2.       Ask for a quote - we will need some basic information of course, such as product, quantity, a copy of your logo/artwork (including the number of colours you want printed).

3.       If you accept the quote, we will send you an Order Confirmation for your careful review and acceptance.

4.       Email us your Artwork - (ai, eps preferred, other formats may incur art charges).

5.       We will send you a Proof, via email, indicating the size and position of your decoration on the specific product. You will need to review this very carefully prior to signing and approving.

6.       We will keep Artwork for our clients on file for five (5) years, which simplifies the re-ordering process.

7.       Job done!!! Now sit back and relax - we will take care of the rest!

8.       We will keep you notified as to the progress and expected delivery of your items regularly. Of course you can always call for immediate updates.

9.       Once here we will notify you when the goods are ready for delivery or collection.

10.   Payment - we generally request 50% deposit for all new clients with the balance due upon delivery.

Q: What is the time frame for receiving Promotional Products?
A: Each promotional product vendor has different production rates however most vendors have a Rush Service option. If your order is time sensitive please let us know at the time of ordering so that we can inform you of any rush fees that may be applied to the final cost AND if the vendor is able to meet your request.

Q : What about shipping and duty charges?
A : Shipping and duty charges are estimated at the time of ordering. Although we do our best to make sure the estimated guess is close to the actual cost as possible sometimes we are wrong. If there are any differences in the charges we will adjust your final invoice accordingly.