Embroidery FAQ's

Q: Do you have printed catalogs?
A: Yes we do. You can request one here.                  

Q: Can I buy something without getting it embroidered?
A: Certainly. We offer blanks as well as items that can be embellished with your custom

Q: Do you have minimum quantity requirements?
A: We try to accommodate most orders, both large and small. In some cases your order may take a bit longer because we will combine it with another for items coming from the same wholesaler to ensure we do not have to charge extra for a smaller order. If you have an absolute in hands date please let us know and we will work towards that date.

Q: Do your prices include the embroidery?
A: Our prices do include the cost of the embroidering a left chest design.

Q: Do you have an approval process for an embroidered logo or lettering?
A: Yes, every design or logo is produced than sent to the customer via e-mail for their approval.

Q: Okay I placed my order, now what?
A:

1.   After you send your order to Atlantic Stitches you will receive a receipt acknowledgement. 

2.   Within 24 hours you can expect an order acknowledgment via email to the email address you supplied. The order acknowledgement will confirm the in hands ship date according to your order request, cost and shipping and any handling charges. 

3.   EMAIL US

a.    If there are any changes to be made to the order acknowledgement

b.    To approve the order.

c.    if you require any part of the order to be invoiced separately please let us know at this stage 

4.   If paying by P.O. please submit the number in the reply OR arrange to make deposit payment in the amount of 50% of the cost of the order. The P.O. or deposit is required before the order can be processed. Deposit payments can be made by cash, cheque or bank transfer. 

5.   If your order has a firm in hands date we will work towards that delivery date, rush charges will be applied, otherwise allow 14 days for delivery.

6.   Once the order is complete you will receive an invoice via email which will signify that the order is ready for collection or delivery.

7.   Balance payment is required at the time of delivery or collection.

The entire process will take 10 business days. Larger order may take a longer time and smaller order may be shorter time.

Q: What types of embroidery do you offer?
A: There are three general embroidery jobs we do -

1) Custom logo, this is your logo - embroidered on garments. This will requiring digitizing - converting the logo to an embroidery file.

2) Stock designs (one of our images) combined with lettering - your business name (or just lettering) and

3) Monogramming.

Q: What types of items can be embroidered?
A: Most things can be embroidered. The rule of thumb is that we must be able to get the item onto the embroidery machine. In some cases, where an item is too thick or cumbersome to fit into a traditional hoop, we use other methods to get the item on the machine. Traditional items that are embroidered are: clothing, bags, caps and hats.

Q: Do I have to buy the items I want embroidered from you?
A: No, we service many customers who supply their own goods and we provide only the embroidery service.

Q: Do you have a setup fee for logos?
A: The minimum cost for digitizing a logo for a left chest design is $75. The amount of details in your logo will affect the final cost.

Q: Do you have a setup fee for just lettering?
A: If the complexity of the lettering is simple and the design does not require us to email a sample, we do not charge a setup fee. If the lettering requires editing or approval, then we charge a $25 set-up fee.

Q: Do you have a setup fee for using a stock design and lettering?
A: Yes, we charge $45 for setting up a design or logo using a stock design and lettering.

Q: Do you have a setup fee for using a stock design and lettering?
A: Yes, we charge $45 for setting up a design or logo using a stock design and lettering.

Q: Do you offer bands other than what is on the website?

A: We have access to virtually any apparel brand in our industry. If you want a specific brand, just e-mail us or call 293-6627, for a quote.

Q: Can I mix and match different styles and garment colors within my order?

A: Absolutely, as long as the design being embroidered are the same for all the garments within your order you can mix and match as much as you like. CAPS and hats are not included.

Q: Will I see a sample before you run my order?

A: Usually within 3 business days of placing your order you will receive an electronic proof. This proof will show you thread colors. We will not begin production on your order until we have your written approval via e-mail.

Q: Do you offer discounts for Non-Profit Organizations?

A: Yes and we consider the discount as a form of a donation to the specific cause. Call and request a Charity Price Quote. (Rush charges are separate costs.)

Q: What is your minimum order?

A: For polo shirts, the minimum is 1. For caps, the minimum is 13. However the setup fees still apply.

Q: What payment methods do you accept?

A: We accept cash, Bank Transfers into either HSBC or Butterfield Bank. Call for banking details.

Q: What types of art files do you accept?

A: We can usually work with just about any type of art file, even designs that are hand drawn. Below are some common file types that we accept:

• Adobe Illustrator (EPS, IE)
• PDF
• JPG
• GIF
• TIF
• PNG
• Adobe Photoshop (PSD, PPD)
• Corel Draw (CDR)
• BMP

If your file type is not listed above, please send it anyway. We will do our best to convert it into a file we can work with.

Q: What are your prices?

A: Below is our current 2011 price list for Non-Charity

Logo digitizing first time order        $75 minimum

Stock logo                                   $45

Rush Fee (within 14 days)             $50

Additional embroidery location       $10 chest or sleeve

Additional embroidery location       $20 back placement

Below is our current 2011 price list for Charities

Logo digitizing first time order       $50 maximum for left chest logo size

Rush Fee (within 14 days)             $50

Additional embroidery location       $10 chest or sleeve

Additional embroidery location       $20 back placement

Q: So what can I expect my order to cost?

A: Here is an example of what the cost would be for a left chest placement for 25, D100 polo shirts order:

Logo digitizing first time order                    $75 x 1      =      $  75

Devon and Jones D100                              $37* x 25  =      $925

                                                                       TOTAL        $1000

Screen Printing FAQ's

Q: What is your turnaround time?

A: Our normal turnaround time is 10 business days from the day the order is placed. We can accommodate rush orders for an additional charge.

Q: Do you offer bands other than what is on the website?

A: We have access to virtually any apparel brand in our industry. If you want a specific brand, just e-mail us or call 293-6627, for a quote.

Q: Can I mix and match different styles and garment colors within my order?

A: Absolutely, as long as the design being printed and the ink colors are the same for all the garments within your order you can mix and match as much as you like. If the design is the same but you need to change ink colors so that the design will show better,  there will be a $15 charge per ink color being changed.

Q: Will I see a sample before you run my order?

A: Usually within 3 business days of placing your order you will receive an electronic proof. This proof will show you ink colors, and general placement. We will not begin production on your order until we have your written approval.

Q: Do you offer discounts for Non-Profit Organizations?

A: Yes and we consider the discount as a form of a donation to the specific cause. Call and request a Charity Price Quote. (Rush charges are separate costs.)

Q: What is your minimum order?

A: For T shirts, the minimum is 1 however the setup fees still apply.

Q: What payment methods do you accept?

A: We accept cash, Bank Transfers into either HSBC or Butterfield Bank. Call for banking details.

Q: What types of art files do you accept?

A: We can usually work with just about any type of art file, even designs that are hand drawn. Below are some common file types that we accept:

• Adobe Illustrator (EPS, IE)  - is necessary all other formats listed below will require a $50 conversion fee.
• PDF
• JPG
• GIF
• TIF
• PNG
• Adobe Photoshop (PSD, PPD)
• Corel Draw (CDR)
• BMP 

If your file type is not listed above, please send it anyway. We will do our best to convert it into a file we can work with.

Q: What are your charges?

A: Below is our current 2011 price list for Non-Charity

Screens for first time order     $40

Screens for reorder                $30

Color Change fee                   $15

Rush Fee (within 14 days)      $50

Basic T shirt - G200              $12 includes 1 color print/location

Additional color/location          $2

Below is our current 2011 price list for Charities

Screens for first time order     $20

Screens for reorder                $15

Color Change fee                   $10

Rush Fee (within 14 days)      $50

Q: So what can I expect my order to cost?

A: Here is an example of what the cost would be for a one color, one placement - full front, for a 50 t-shirt order, placed within 14 days before "in hands date":

Screens for first time order            $40 x 1      =      $    40

Gildan200 t shirt                           $12 x 50    =        $  600

Rush Fee (within 14 days)             $50 x 1        =      $   50

                                                                 TOTAL      $ 790

Q: So I placed my order what next?

A: After you send your order to Atlantic Stitches you will receive a receipt acknowledgement.

Within 24 hours you can expect an order acknowledgment via email to the email address you supplied. The order acknowledgement will confirm the in hands ship date according to your order request, cost and shipping and any handling charges

EMAIL US

1. If there are any changes to be made to the order acknowledgement

2. To approve the order.

3. If you require any part of the order to be invoiced separately please let us know at this stage

If paying by P.O. please submit the number in the reply OR arrange to make deposit payment in the amount of 50% of the cost of the order. The P.O. or deposit is required before the order can be processed. Deposit payments can be made by cash, cheque or bank transfer.

If your order has a firm in hands date we will work towards that delivery date, rush charges will be applied, otherwise allow 14 days for delivery.

Once the order is complete you will receive an invoice via email which will signify that the order is ready for collection or delivery.

Balance payment is required at the time of delivery or collection.

"Once again, we don't just sell shirts, we offer much, much more than that for you and your growing business!"

Now that you have a better idea about the results you can expect by working with Atlantic Stitches, and our approach and philosophy of working with clients, learn more about our specific Programs, Our Story, or how to Contact Us.